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Building Buyer Personas

To market effectively, understand your customers

When preparing any marketing campaign, sometimes there is the desire to put the cart before the horse. Such impulses are understandable. Creating marketing collateral often provides the greatest opportunity for marketers to exercise their creativity. However, jumping directly to a campaign’s deliverables misses a critical step of the process. Before you can think about how you’re going to unroll your marketing efforts, first you must think about who you are trying to reach.

One effective strategy to accomplish this is the use of buyer personas, a fictional representation of your ideal audience. Generating these representations can be enormously helpful for the entirety of your campaign, guiding the channels you select and the marketing material you create. The following tips can help you start creating these personas and have a better chance of ensuring your campaign’s success.

Use Real-World Data

When creating buyer personas, it’s best to trust real-world data over gut instincts. Start by conducting a top-level audit of your current customers. You can gather this information from a wide variety of sources. From social media analytics to your customer database, we live in a data-rich world where important insights can be easily gleaned. Even a cursory look at this data can yield demographical information such as gender, age, geographical location, language, education level, career level, interests and more. Gathering this information can help build the foundation of your buyer personas, serving as a strong starting point for compiling additional insights.

Dig Deeper

Once you have sketched a rough demographical outline of your various customers, you will want to dig deeper into their psychology – identifying goals, needs and pain points in the process. To obtain this information, you can carry out customer interviews or surveys, gain insights from your sales team or look at analytic platforms like Google Analytics or Google Trends. Use these sources to build out a psychological profile for your various customer segments and go so far as to write down your customers’ potential motivations, goals and frustrations.

Channels and Technology

After you have obtained a clearer picture of who your customers are and what motivates them, you need to flesh out their behavior. Ask yourself how your customers go about finding the information they need for obtaining solutions to the problems that plague them. This question can help you better understand how your customers behave online, what publications or websites they read and even what devices they use to access the internet. This knowledge can assist you in tailoring your campaigns, allocating marketing dollars to the correct channels and ensuring whether you need to create collateral optimized for mobile technology or not.  

Final Thoughts

It is hard to overstate the importance of buyer personas or how they can act as a lynchpin for the overall success of your marketing endeavors. Built correctly, buyer personas can guide other steps in the marketing process, governing how you segment your potential customers, how you select your marketing channels and even how you package your marketing copy. In short, by putting your marketing in front of the right people, with the right message, at the right time, you will have a greater likelihood of meeting your sales goals and taking your business to the next level.

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SEO Is for Everyone

You don’t need to be a techie to improve your website’s ranking and increase its traffic.

Your website is your business’s front door. But before you can harness your site to promote your business or connect with potential customers, people need to be able to find you online. That’s where search engine optimization (SEO) comes into play. While this can sound like a subject meant exclusively for a serious techie or marketing professional, the opposite is true. Everyone can implement basic SEO steps and start bringing more people to their website.

What is SEO?

SEO is designed to increase the quantity and quality of organic website traffic. Consisting of tactics employed both on and off your site’s pages, SEO allows you to achieve a better ranking for certain keywords that users type into search engines like Google and Bing. For example, if you are a company that sells birdhouses, SEO techniques can help your ranking for keywords related to birdhouses and similar products. If optimized correctly, your site will rank higher on search engine results pages. The higher rankings you have, the more traffic you’ll enjoy and the more sales you may potentially close.

On-page SEO

On-page SEO starts with keyword research. Think about the terms for which your site needs to rank. Use a paid or free keyword research tool. Pay attention to each keyword’s competition ranking as well as its total monthly search volume. The goal is to find keywords that have a modest amount of competition and a high amount of search volume. That’s the sweet spot.

Now pepper your keywords throughout your site. Include a primary keyword in the title and headline of each page, and ideally in the “alt” descriptions for any imagery. Next, include secondary keywords in the body of each page’s content that complement the page’s primary keyword. Don’t stuff keywords into your site, however! Weave each word naturally into your site’s content. Keyword stuffing can lead to consequences being imposed by the search engines.

SEO also involves improving the site’s technical performance. Start by investigating the load time of each page. A slow site will drag down your rankings. Additionally, a site that is not mobile responsive or one with broken links will harm how a search engine perceives your content. Search engines want to provide the most helpful content to their users. They do not look kindly on websites that cannot deliver content quickly and efficiently.

Lastly, don’t forget about the importance of your actual content itself. Develop clear, concise and most of all helpful content assets that are easy to read and provide robust information. Google can read all your content. Make sure it likes what it sees!

Off-page SEO

Off-page SEO largely involves link-building. Links are important to search engines like Google and Bing, which perceive them as seals of approval from other websites. Of course, not all links are created equal. Some convey a greater sense of authority than others. Prioritize quality over quantity. Gaining a few links from popular and credible sites will help your rankings far more than having scores of links from lesser-known domains.

How can you best collect links? You could become a guest blogger for another site and include a link to yours in your blogger bio. You can get active on social media. While social media links do not impact SEO directly, by being active on social, there is a higher chance that more people will be exposed to your content and share it on their respective sites. You could even seek out notable websites that have broken links that overlap with content you own and offer a replacement link to the website administrator.

Take it one step at a time

You may feel overwhelmed at this point – and that’s ok. While the principles of SEO are straightforward, they require time to master. Take it one step at a time. Implement these basic steps to make tweaks to your website and collect some high-quality links. Additionally, never stop learning. There are abundant resources online that explain nearly every aspect of SEO. Keep moving forward, and before you know it, you’ll be looking at your very own optimized site.  

This blog contains general information only, not intended to be relied upon as, nor a substitute for, specific professional advice. We accept no responsibility for loss occasioned to any purpose acting on or refraining from action as a result of any material on this blog.

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