Culture is the lifeblood of every organization.
It is created through a language and customs, arts and practices that are shared by a particular work group. Culture is an identity, and it can attract or repel engagement with your organization.
All companies have a culture, whether it is one that develops on its own or is deliberately nurtured. The questions is do you have the culture you want?
Does your culture revolve around how your people respect each other and your customers? Does your culture foster the experience you want your customers to have? Is it time to be more deliberate or even make a bold change?
In a recent Gallup poll, 53% of workers reported they are “not engaged.” From Gallup’s employee engagement report: “They may be generally satisfied but are not cognitively and emotionally connected to their work and workplace; they will usually show up to work and do the minimum required but will quickly leave their company for a slightly better offer.” That same poll reported that 34% of workers are “engaged,” and it’s the highest number since this Gallup poll was created in 2000. Only about one-third of our workforce feels engaged, and that’s an improvement.
Imagine the change possible if we could reverse these numbers? Gains in productivity, increases in job satisfaction – wins for everyone! And that’s just a start.
To improve employee engagement, it may be time to reexamine your company’s culture. Do you know what your people really want and what is important to them? Have you asked them or are you making assumptions?
Each employee brings his or her own unique personality, life experiences, skills, talents, work history and world view. We act, behave and influence others based on who we are – and what we have gone through in life.
How people work together can either happen by chance or by deliberate action. Culture allows us to find commonalities among our differences, to align the group’s focus on a single objective to achieve success.
I look forward to exploring company culture with you during the Engagement Lab: Culture Audit at 3:30 p.m. on Wednesday, October 23 during the ALTA One conference in Austin, Texas.