Trust And Verify To Stop Fraud
How a small agency deals with the big problem of fraud.
As a small, three-person office, Asbury Land Title is no stranger to collaborating on difficult challenges. “We all work together in getting things done,” said Jessica Taylor, Closing Officer at Asbury Land Title. The agency’s employees are also no strangers to trusting each other’s intuition. When someone has a “gut feeling” that a transaction may not be entirely legitimate, for instance, the entire team pitches in to conduct necessary research and follow-up.
This potent mixture of collaboration and intuition proved instrumental when Asbury Land Title recently was confronted with a fraudulent transaction. They successfully stopped the bogus deal and earned recognition from Alliant National’s Crime Watch Program.
Trusting your gut
In the beginning, nothing appeared amiss with the transaction. “It was a single-family home in a nice neighborhood,” said Taylor. But as with many illegitimate transactions, it didn’t take long for red flags to emerge. The first warning sign was the buyer’s address, which was in Canada. Then, there was the issue of earnest money, which was much higher than the normal range. Finally, the transaction order itself raised concerns, such as the signatures and dates appearing in different fonts. These details were more than enough for Taylor to intuit that greater scrutiny was warranted.
Sleuthing out the truth
After deeming the transaction suspect, Taylor began collaborating with the rest of her team to verify whether it was truly fraudulent or not. They looked up the buyer’s address on Google Earth, which returned what appeared to be a restaurant. Reviewing the result, the team thought there might be “an apartment above the restaurant but couldn’t be sure.” Spotting a REMAX office on the same street, they thought about contacting the business to see if they could verify whether it was indeed an apartment above the restaurant and to potentially “make contact with the buyer in person.” However, before they could reach out, new information emerged about the seller.
Stopping the “seller”
While hunting down information on the buyer, Taylor was also simultaneously working to verify the seller. “I had originally found the property on a ‘for sale by owner’ website and had sent a message to the seller asking them to please contact us.” She also noticed that information about the seller’s wife was missing. Additional research revealed that the seller’s wife’s mother had passed away recently, which gave Asbury Land Title another lead to pursue. They called the funeral home, which eventually put them in touch with the actual seller and allowed them to terminate the transaction.
An emotional journey
This transaction had a positive resolution, in addition to a few lessons applicable to anyone working in title insurance. First, finding the truth required Taylor and the Asbury Land Title team to trust their instincts and leave no stone unturned while conducting additional research into the transaction.
The story also highlights the emotional impact agents can make when they take all necessary steps to protect their transactions from fraud. As Taylor explained: “The seller was grateful to us for tracking him down. And I was excited as well. It was like solving a puzzle. Once that final piece was found, we were able to glue it together.”
Having that type of effect at your work is a rare thing indeed. While stopping fraud can be challenging and require additional effort, the payoff at the end of the day makes it work well worth doing.
Would you like to learn more about the Alliant National Crime Watch Program or submit your own experience for consideration? Find out more here.
Tags: claims stories, crime, fraud, texas