white background, with girl wearing glasses, wearing white t-shirt typing on a white keyboard and white mouse on the side; her expression is shock.

You’ve Been Hacked. Now What?

While getting hacked can be scary, there are steps you can take to reclaim control.

In life, there is no such thing as a sure thing, and technology is no exception. Devices fail. Software can have flaws. Algorithms can be buggy. Additionally, there can be lapses in a security system for a computer or Wi-Fi network. The truth is that, regardless of how diligent you have been with your digital security, a day may come where you realize that a worst-case scenario has come to fruition. You have been hacked, and your files, accounts and other important data are now exposed and vulnerable. In this moment, questions will likely begin to race through your mind. How are you going to respond? What are you going to do first?

Don’t Panic

The first thing to do is to not panic. It’s critical to remain calm so you can act quickly and decisively. If your hack has occurred on your work computer or device, do not attempt to fix the problem. Notify your IT support specialist and rely on their professional expertise. If the hack has transpired on your personal device or home network, however, you will need to take direct action to protect yourself and limit the damage.

Change Your Passwords

The easiest step you can take is to change all your passwords. From bank and utility accounts to social media profiles and email platforms, the average person can have dozens of different passwords that they use to operate online. Due to this sheer volume, it can be a daunting prospect to comprehensively rework all your digital passwords. To make it easier, work strategically, focusing on the most important accounts first. You can also employ a password manager to make the process easier and ensure that you can remember the new passwords you are generating.

Be Vigilant

Even after you change your passwords, stay vigilant regarding your financial accounts and continuously monitor for any unauthorized activity. If you notice anything out of the ordinary, contact your bank or financial institution and report suspicious transactions. You can also consider putting a credit freeze on your credit files, which can mitigate lasting harm to your financial reputation. Lastly, when contacting your bank, use a device you know you can trust.

Scour and Start Over

Once you have secured your online accounts and taken action to protect your financial health and reputation, you should move toward repairing your compromised machine. Use your antivirus software and run a comprehensive scan of your device. If you don’t have antivirus software already installed, you can and should download a strong program. There are a glut of affordable programs that you can download directly onto your computer, tablet or mobile phone. Just be sure to conduct appropriate due diligence to ensure you are selecting a robust program. Now is not the time to skimp on security!

For additional peace of mind, you may want to consider reinstalling your device’s operating system in its entirety. Keep in mind to not reinstall from backups, which should only be employed to recover personal files. For some, this step may feel challenging and beyond the scope of their knowledge and capabilities. If that is the case, consult with a professional. Working with a digital security or computer repair expert will give you additional confidence that your reinstallation is being carried out correctly.

You’re Not Powerless

There is no way to guarantee total security when operating online. For evidence of this, you only have to look at the news. Hardly a week goes by without a story reporting on a large company experiencing a major data breach. Therefore, despite an individual’s best efforts, hacks may still happen. The important thing is how you choose to respond. By staying calm, securing your digital accounts, cleaning your machine or reinstalling the operating system completely, you will empower yourself to overcome a security breach and move forward as an even savvier internet user.

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This blog contains general information only, not intended to be relied upon as, nor a substitute for, specific professional advice. We accept no responsibility for loss occasioned to any purpose acting on or refraining from action as a result of any material on this blog.

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