Don’t miss out on this unique marketing opportunity.
When thinking about how to market your agency, it can sometimes be helpful to take stock of your “digital real estate.” It’s simple. Every company has a certain amount of media that they “own.” Some well-known examples include social media feeds, websites and blogs. In any marketing campaign, maximizing your digital real estate is key, and that includes looking for marketing opportunities in unexpected places.
One opportunity that often goes overlooked is email, specifically your firm’s professional email signatures. More than 330 billion emails get sent every single day[i], and each one of these represents a chance to create a unique touchpoint with potential customers. Here is how you can start optimizing this part of your digital real estate and get your key messages in front of more people.
Make them complete and unified
The first and easiest way to optimize your staff email signatures is simply by including all relevant contact information. Typically, this includes:
Work phone number
Company social media feeds
Of course, it is not enough to merely include all relevant information; you also want to ensure that each staff member’s email signature is formatted uniformly. To achieve this, document each element of your agency’s email signature format and circulate it accordingly. Consider working with a graphic designer on a mockup that new employees can refer to as they onboard.
Fold this mockup into your firm’s style guide. Like any other piece of digital collateral, the signature needs to be aligned with and reflective of your overall brand.
The rationale for taking these steps is two-fold. You convey a stronger sense of professionalism. You also verify that interested prospects will have all information they need to connect with you and perhaps do business in the future.
Promote, promote, promote!
While completing your signature is a great first step, it is only one part of a larger process. Email signatures can be much more than basic contact information. They can also be a place to promote your events, products and special deals.
The best way to do this is by deploying a visual element like a logo, image or GIF. Typically, these visual elements appear in a long, rectangular format, often around 700×200 to be precise. Once again, working with a graphic designer can be helpful here, as they assist you in making sure your graphic is attention-grabbing, branded and sized correctly.
Get those clicks
Perhaps the best part of optimizing your email signature is that you can embed hyperlinks to achieve key marketing objectives. For example, if growing your social media following is an important goal for your agency, include logos for each social media site where you have an account and link them back to your firm’s profiles.
Repeat this process for other objectives. Want to expand your newsletter distribution list? Place a link in your signature. Running a promotion? Include a banner image and hyperlink it to a special landing page on your website.
The data suggests that taking these simple steps can pay off handsomely – with some figures showing an increase in your email marketing CTR (click-through-rate) of up to 10%.[ii]
Don’t leave money on the table
These days, every company must be on the hunt for untapped marketing opportunities. After all, finding innovative, appealing and unobtrusive ways to message your initiatives is essential to standing apart from the competition. Your firm’s email signature represents a golden opportunity to reinforce your brand’s professionalism and competency, and message your products and services. Doing anything less is leaving money on the table.
Participating in events is a shrewd way to promote your business. Here’s how to fully leverage your presence.
Despite the importance of digital marketing in today’s economy, sometimes the old ways are still best. Person-to-person marketing is often the most impactful method for spreading the word about your business. Participating in events or tradeshows is a great way to deploy this type of outreach. Here are a few tips for making the most out of these opportunities – before, during and after the event!
Before the Event
While participating in events is about person-to-person marketing, digital marketing still has an important role to play. Let’s be honest, if you don’t let people know your business will be at an event, people won’t seek you out and you won’t get a chance to have the type of conversations that can drive eventual business gains.
Start promoting your attendance at an event well in advance. First, determine your goals, audience, messages, channels and budget. Then, structure these items around a realistic timeline. Next, establish some effective strategies and tactics to get your message out, such as:
Creating a social media campaign communicating where you’ll be located at the event site and a value proposition for why attendees should visit your booth.
Putting notices about the event in your newsletter.
Establishing an email marketing campaign.
Connecting with the hosting organization behind the event to inquire about joint-promotional efforts or opportunities.
Writing related content like a blog entry.
As with any other marketing plan, you’ll want to ensure that you also attach evaluation metrics to the campaign to gauge your efforts. It’s difficult to over-emphasize how important this step is. Without metrics, you will be unable to make real-time adjustments to your marketing efforts or fully assess your ROI.
During the Event
One of the most important things to remember is that your marketing efforts don’t end once the event begins. When you’re on-site, you will have three new marketing priorities:
Continue to attract people to your booth
Leverage news from the event
Just because the event has started doesn’t mean you should stop building out and disseminating event-related content. Continue to use social media, blogs or emails to promote your participation in the event and to discuss its highlights to position yourself as a thought leader. Doing this will serve two purposes. In the short term, it will remind people to visit your booth while the event is going on. In the long term, it will enhance your firm’s standing for those who couldn’t attend but may be following via digital channels.
Once you have people paying attention to your presence at an event, however, there are other steps to take. Ensure your business is represented in a way that is professional and unified by creating a fully branded booth with consistent colors, logos and lettering. Including an interactive element is a great way to deepen the impact of your booth and your overall presence at the event. A photo backdrop is just one example of something you could do. Event attendees will be naturally drawn to your booth to commemorate their experience and may even share their photos on social – further extending your reach.
If you pull all of this off, you can effectively grow your business’s brand awareness. Best of all, if people have a positive experience visiting your booth, they will be more inclined to engage with you and share their contact details.
After the Event
Once an event has come and gone, it can be tempting to rest on your laurels; but you can’t stop just yet. After you’ve put away your booth and left the venue, you still need to do something with the contact information you’ve gained. All the business cards you’ve collected or email addresses you’ve compiled need to be sorted and organized.
The next step is to follow up with your new prospects. But before you start emailing contacts or calling them over the phone, just think for a moment. Is that the right approach? Where do people actually spend most of their time these days? Where do they feel the most comfortable interacting with acquaintances? Social media, that’s where! Seek them out on LinkedIn first and build authentic connections before you start marketing to them more directly. People are much more inclined to buy from you if they have a strong sense of who you are and what you can do for them.
Events require a lot of work, even if you are merely a participant and especially if you look at them as a golden opportunity to promote your business. But by adhering to best practices and solid marketing principles, you can fully leverage the unique platform offered by the event environment.
Before you can wow with your email copy, you must first hook your audience.
Email marketing can be hit or miss. While you can labor over your copy and toil over accompanying graphics, ultimately your message may still go unread. We’re all inundated with email these days. How can you best position your campaigns to break through the noise? Although sometimes treated as an afterthought, your email’s subject line is actually one of the most important tools you have for boosting open percentages and increasing your CTRs (click through rates). Let’s look at some of the ways you can optimize your subject lines to make your email campaigns more widely read and impactful.
Keep it Simple
It’s easy to overthink subject lines. Although it’s good to take a strategic approach, always remember simplicity. Generally, subject lines should be short and should not mislead or overpromise anything about your email’s contents. The consequences of not doing this can be dire, as you can annoy your audience or even alienate them from future campaigns.
Research and Wordsmithing
Because subject lines should be short, each word you select matters a great deal. You don’t want to leave anything to chance here, which means you’re going to need to do some keyword research. Whenever you write a subject line, use words that are relevant and align with your audience’s needs and intent. There are many different tools out there — both free and paid — to help marketers choose the right words. Find the one that will work for your organization and use it to look closely at several metrics, specifically search volume and search intent.
As the world has gone digital-first over the past couple of decades, it has become ever easier to create and disseminate marketing campaigns. Yet while these changes have brought about an unprecedented level of convenience and productivity, personalization and human connection in marketing has become increasingly difficult. Still, there are ways you can add personalization and warmth to your subject lines:
You can insert your recipients’ names into the subject line.
You can refer to other types of personal information – such as the cities in which your recipients live.
Flip the focus of your personalization efforts back on yourself by personalizing your sender address.
Emojis and Numbers
Sometimes words, however pretty they may be, are simply not enough. To command your readers’ finite attention, you may also want to consider using emojis or numbers to break up text. This does carry a bit of a risk, however, as emojis may be considered inappropriate with certain audiences. That said, if you are writing a fun or celebratory-type email, leveraging emojis can enhance the impact of your email and encourage more people to open it.
Numbers function differently. If you can naturally weave figures like percentages into your subject lines, you may attract more people to open your emails. Numbers simply stand out more than additional text, and for many audience members, they may help them more quickly understand your email’s contents. Beware, however, of overloading your subject lines with numbers – as this can come off as “spammy.” And never include a misleading figure. Your audience will not appreciate the deceit, and you will appear untrustworthy and unprofessional as a result.
Follow the Tried-and-True
There are several tried-and-true marketing methods that you can build your email subject lines around, which, when paired with some of the other tactics here, can be especially powerful.
Scarcity: Few things motivate human beings more than the fear of missing out. By framing your email as containing something like a limited-time offer, you speak directly to that primal fear and can give your recipients the push they need to open your email and engage with your content.
Curiosity: Similarly, you can treat your subject line as a sort of teaser for the email’s contents. Give just enough information to spark interest with your target audience but allude that the truly valuable information lies within the message’s body copy.
Timeliness: Finally, there is always timeliness. By conveying that your email contents are time-sensitive, recipients are less likely to ignore it or tell themselves that they will circle back around later.
Toward More Effective Email Marketing
Raising brand awareness and forming valuable customer connections isn’t easy. In a competitive environment, businesses need to ensure they are maximizing the value of all their marketing methods and strategies. As we’ve written before, email marketing is still a viable, low-cost way to promote your products and services. But to gain positive ROI, its essential to optimize every aspect of your messaging. And that includes taking a hard look at your subject lines and doing everything you can to make them memorable.
Email campaigns are not dead. Here are some best practices to make the biggest impact.
Since email was invented in the 1970s, tremendous change has occurred in the marketing world. Despite this, the tried-but-true email campaign remains a rock-solid tool to get your message out, spark awareness for your services and grow your customers and prospects. Here are some best practices for putting together an email campaign that will “wow” your audience.
Before you start writing, you first need to dig into the quality and integrity of your list by asking yourself a simple question: Did you organically compile your contacts, or did you purchase a list?
Purchasing a list is rarely smart. For one thing, you cannot assess the validity of the contacts until you send your first campaign. Plus, the CAN-SPAM Act of 2003 includes numerous rules for how companies can or cannot market via email. Violating the CAN-SPAM act can result in serious consequences, so you want to be sure you’re compliant.
Subject Lines are Crucial
In a previous blog post, we mentioned that email subject lines are incredibly important. Remember to keep them short, with concise language. Do not use excessive capitals or unnecessary punctuation.
There are a variety of other techniques to build a great subject line around, including urgency, timeliness or special offers. It also never hurts to personalize them by tucking the recipient’s name or other personal information into the text of the subject line.
Prime the Pump
The average person is now exposed to somewhere between 4,000-10,000 ads in any given 24-hour period.[i] Because of this, people are much less likely to respond to a cold email from a business that they do not know.
To overcome this challenge, make your email campaigns part of a larger strategy. Market only to people you know or, at the very least, people who have explicitly agreed to give you their contact information.
You should also use other marketing channels like social media to raise your prospects’ awareness of your brand. Even better, conduct personal outreach! If you have a list of contacts, reach out and connect with them on LinkedIn before sending an email. Do whatever you can to ensure that when your email shows up in their inbox, they are going to be intrigued and excited rather than annoyed and apathetic.
Remember the Buyer’s Journey
A best practice with any marketing campaign, email or not, is to meet people where they are. Not everyone is always in the buying mindset. Instead, prospects need to be guided through the “buyer’s journey,” a multi-step process where people move from being aware that they have a problem, to considering potential solutions, to finally making a purchasing decision.
On a practical level, that means that your initial email should be conversational and helpful, sharing thought leadership or helpful advice that is not related directly to your business. After that, you can gradually transition into discussing your offer, always reinforcing how it will help solve your prospects’ problems.
To prepare for this type of outreach, make sure you have collateral that you can attach to your emails. For example, if you are raising awareness for your agency, you could include a thought leadership piece about the benefits of title insurance, before transitioning to something like a brochure that lists your services in the second or third email. Keep trickling information out and always include a strong call to action encouraging people to get in touch and talk further.
As you might suspect, there are a variety of best practices you’ll want to implement when preparing your email marketing campaigns. In addition to what we’ve discussed here, there are a lot of additional tips that can help you also improve the visual design of your emails. Try to incorporate as many best practices as you can. After that, you’ll be in a great place to capitalize on the power of email marketing and start converting mere recipients into reliable customers.
Develop more valuable connections to your prospects with a well-written and optimized newsletter.
Are you looking to ramp up the marketing of your small agency? If so, consider making an email newsletter part of your toolkit. It may be tempting, especially these days, to think that email is no longer effective. Guess again. According to recent data, email marketing has an average ROI of $42 for every dollar spent. 80 percent of professionals say email is an effective tool for customer acquisition and retention.[i] Get started with your newsletter marketing and start building sustainable demand by implementing the following best practices.
Subject Lines are Key
It is hard to overstate the importance of your email’s subject line, as prospects need to open your email before they can read it. The subject line is essentially your best opportunity to sell the reader on your email’s contents, so you need to make it count. Some main points to remember are to keep your subject lines short, convey the email’s main point or thesis, and avoid using characters like excessive exclamation points, which increase the possibility of your email getting stuck in a spam filter.
Emphasize Your Value Proposition
With any marketing strategy, it’s critical to make it primarily about the customer, not your business. The same idea holds true for your newsletter content. People will open and read your newsletter only if they understand there is something in it for them. Think about how you can deliver content that is exclusive, educational and actionable. For instance, your agency could put together a helpful video explaining how consumers can help keep their escrow funds safe from scammers and include it in your newsletter. You could even solicit participation from your audience, asking them to submit their own topics to be covered in a future newsletter.
Optimize for Readability
Having strong content is only one-half of the equation; you also need to ensure that your newsletter is laid out in an aesthetically pleasing way. Keep your sentences and paragraphs short. Use strong, active verbs. Whatever you do, do not neglect including images. Nothing will turn readers off quicker than encountering walls of text within the body of an email. Many email marketing platforms now include free graphics that you can easily insert into your newsletter, and several sites offer stock photography either for free or at a relatively low cost.
Stick to a Schedule
Amidst all the other responsibilities that come with running an agency, making sure that your newsletter goes out at roughly the same time can seem challenging. Yet it is important to prioritize consistency if you are going to maximize your readership. Sending your newsletter at the same time will make it feel more professional, and it will also help you stick out in your recipients’ crowded inboxes.
Toward More Meaningful Customer Relationships
The marketing landscape is growing ever more complicated, with marketers having access to a variety of different channels and technology. But sometimes tried-and-true methods remain the way to go. Despite being decades old, email is still a viable marketing method that belongs in your arsenal. And when executed correctly, an email newsletter can help you build more meaningful and valuable customer relationships.