For assistance contact help@alliantnational.com

Compass is a suite of custom-built software applications that support Alliant National internal processes.

Compass includes both desktop applications and web-based applications. All share a common set of credentials. Examples of Compass applications include:

• Agency Management Dashboard (AMD)
• Accounts Payables (APM)
• Accounts Receivables (ARM)
• Agent Resource Center (ARC), the agent-facing website
• Corrective Actions (CAM)
• Claims Management (CLM)
• Compliance (COM)
• Remittances (OPS)
• Quality Management (QAM)
• Quality Assurance Review (QAR)
• Quality Underwriting Review (QUR)
• Rates Management (RCM)
• System Administration (SYS)

Don't see your question here? Ask us!

How can I find out the status of an agency application?

To view the status of each segment of the application process, use the Agent Management Dashboard or AMD. (If you do not have access to the AMD, contact the IT team)

On the first screen of the AMD, go to the “Tools” tab and click on “Applications.” This will bring up the Agent Applications tracking window.

To find the agent you can use the “Search” Box or available filters. On the first screen you will see an abbreviated tracking window.

Double-click on the agent row and a more comprehensive screen will appear where you will find the status of key events and a notes box that provides other information on applications such as documents we've received or are still waiting for.

How can I see if we are coordinating a support request between a title platform software vendor and our Agent?

To view a support request between a title platform software vendor and our agent, access the ARC site. The information on the status of a support request is located in the Admin side of the ARC under the Task Tab.

To view a specific request, filter under the Category-Operations Task-Forms as show below. This will narrow the results down to strictly the “in process” software issues. Then select your specific issue by clicking within that line.

Note: If you do not see “Operations Task” in the Category drop down list, please help@alliantnational.com to have it added.

You will need to have both Open and Closed status tasks open to view all tasks as it may have been resolved by the Product Coordinator. Make sure the Open and Closed boxes are both blue.

Once your task is opened, you will see the full issue listed in the Request box, a running timeline of efforts made in the Resolution box, documents or screen shots relating to the issue in Attachments, notes including email correspondence and a log of who this task was shared with. Anyone who has the task shared with them will also receive an email with a link to that specific task.

help@alliantnational.com
(720) 818-2471 or
(303) 682-9800 x900

Barracuda is an email security service setup and managed internally.

You will get a Barracuda account when you are set up on the domain and have an email account.

Stacy Stolen, HR Manager
(303) 682-9800 x120
sstolen@alliantnational.com

Jackie Sindelar, IT/HR Support Specialist
(303) 682-9800 x555
jsindelar@alliantnational.com

help@alliantnational.com
(720) 818-2471 or
(303) 682-9800 x900

The Alliant National Help Desk is available:

9:00am – 7:00pm EST (7:00am – 5:00pm MST)
Monday through Friday.

If you are unable to contact someone from our internal IT team, and it is an emergency or other critical matter, you can reach out to PEI:

8:00am – 5:00pm MST
Monday through Friday.
support@pei.com
(303) 786-7474 Option1

Compass-related Applications and Sites

Reset Your Password Here:
https://arc.alliantnational.com/changepassword.aspx

Contact our Help Desk:
help@alliantnational.com

Mobile and Desktop Phones

Verizon: (800) 525-0481

Mobiletek Support: (813) 431-1185
support@mobileteksolutions.com