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Why online reviews matter

Written by Lori Midson on . Posted in Business Development

There’s been a huge shift in the way businesses receive feedback. In today’s fast-moving digital orbit, recommendations are dictated by online reviews (think Yelp, Google My Business and Facebook).

For those willing to invest the effort, it’s clear that paying attention—and responding when appropriate—to online reviews is a powerful tool to boost credibility, authenticity and transparency.

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